Alexander
Alexander
Byrne
Byrne
Craft-led Design leader bridging vision and execution, adept at driving measurable impact.
Craft-led Design leader bridging vision and execution, adept at driving measurable impact.
Craft-led Design leader bridging vision and execution, adept at driving measurable impact.
Craft-led Design leader bridging vision and execution, adept at driving measurable impact.
Currently designing the future through first-of-their-kind AI experiences with Google.
Currently designing the future through first-of-their-kind AI experiences with Google.
Currently designing the future through first-of-their-kind AI experiences with Google.
Confidential A first-of-its-kind AI experience on Android
Confidential A first-of-its-kind AI experience on Android
Confidential
A first-of-its-kind AI experience on Android
Confidential A first-of-its-kind AI experience on Android
Product Design Lead — Google
Product Design Lead — Google
Product Design Lead — Google
Pioneering the most supportive Self-Serve merchant experience
Pioneering the most supportive Self-Serve merchant experience
Pioneering the most supportive Self-Serve merchant experience
Pioneering the most supportive Self-Serve merchant experience
Staff Product Designer — Checkout.com
Staff Product Designer — Checkout.com
Impact & Outcomes
Impact & Outcomes
Impact & Outcomes
The new self-serve experience redefined how merchants onboard payment methods, transforming a months-long process into a quick, seamless and user-driven solution. This empowered merchants to independently explore, evaluate, and activate new payment options, increasing their agility.
The new self-serve experience redefined how merchants onboard payment methods, transforming a months-long process into a quick, seamless and user-driven solution. This empowered merchants to independently explore, evaluate, and activate new payment options, increasing their agility.
The new self-serve experience redefined how merchants onboard payment methods, transforming a months-long process into a quick, seamless and user-driven solution. This empowered merchants to independently explore, evaluate, and activate new payment options, increasing their agility.
The new self-serve experience redefined how merchants onboard payment methods, transforming a months-long process into a quick, seamless and user-driven solution. This empowered merchants to independently explore, evaluate, and activate new payment options, increasing their agility.
By accelerating access to qualifying payment products, this bet unlocked +$200M/year in new recurring revenue streams, and significantly reduced existing and future costs. It also eased the burden on internal teams, enabling Checkout.com to scale efficiently while meeting evolving customer needs.
By accelerating access to qualifying payment products, this bet unlocked +$200M/year in new recurring revenue streams, and significantly reduced existing and future costs. It also eased the burden on internal teams, enabling Checkout.com to scale efficiently while meeting evolving customer needs.
By accelerating access to qualifying payment products, this bet unlocked +$200M/year in new recurring revenue streams, and significantly reduced existing and future costs. It also eased the burden on internal teams, enabling Checkout.com to scale efficiently while meeting evolving customer needs.
By accelerating access to qualifying payment products, this bet unlocked +$200M/year in new recurring revenue streams, and significantly reduced existing and future costs. It also eased the burden on internal teams, enabling Checkout.com to scale efficiently while meeting evolving customer needs.
Key customer outcomes
Key customer outcomes
Enabled flexible and relevant growth
Enabled flexible and relevant growth
Increased earnings
Increased earnings
Improved efficiency
Improved efficiency
Increased confidence in critical business decision making
Increased confidence in critical business decision making
Areas of business impact
Areas of business impact
Enabled no and low touch revenue growth (+$200M/year)
Enabled no and low touch revenue growth (+$200M/year)
Drastically improved operational efficiency
Drastically improved operational efficiency
Improved perception of company (previously perceived as aggressively selling)
Improved perception of company (previously perceived as aggressively selling)
Unlocked new service offering
Unlocked new service offering
Improved customer retention
Improved customer retention
Decrease human error by automating qualifying decision making
Decrease human error by automating qualifying decision making
A new era of payment management, today
A new era of payment management, today
A new era of payment management, today
A new era of payment management, today
Staff Product Designer — Checkout.com
Staff Product Designer — Checkout.com
Impact & Outcomes
Impact & Outcomes
Impact & Outcomes
Impact & Outcomes
The redesigned core payment experience improved Checkout.com’s position as an enterprise-grade solution, transforming it into a more powerful and intuitive tool. Innovative data visualisation techniques accelerated fraud detection 8X, enabling merchants to manage risk more efficiently.
The redesigned core payment experience improved Checkout.com’s position as an enterprise-grade solution, transforming it into a more powerful and intuitive tool. Innovative data visualisation techniques accelerated fraud detection 8X, enabling merchants to manage risk more efficiently.
The redesigned core payment experience improved Checkout.com’s position as an enterprise-grade solution, transforming it into a more powerful and intuitive tool. Innovative data visualisation techniques accelerated fraud detection 8X, enabling merchants to manage risk more efficiently.
The redesigned core payment experience improved Checkout.com’s position as an enterprise-grade solution, transforming it into a more powerful and intuitive tool. Innovative data visualisation techniques accelerated fraud detection 8X, enabling merchants to manage risk more efficiently.
This overhaul drove significant growth across both Enterprise and SMB segments, with improved merchant retention and a strong surge in SMB acquisitions — 76 new merchants — resulting in substantial revenue gains for Checkout.com.
This overhaul drove significant growth across both Enterprise and SMB segments, with improved merchant retention and a strong surge in SMB acquisitions — 76 new merchants — resulting in substantial revenue gains for Checkout.com.
This overhaul drove significant growth across both Enterprise and SMB segments, with improved merchant retention and a strong surge in SMB acquisitions — 76 new merchants — resulting in substantial revenue gains for Checkout.com.
This overhaul drove significant growth across both Enterprise and SMB segments, with improved merchant retention and a strong surge in SMB acquisitions — 76 new merchants — resulting in substantial revenue gains for Checkout.com.
Key customer outcomes
Key customer outcomes
Decreased time to identify fraud
Decreased time to identify fraud
Perceived Checkout.com as a more powerful payments tool
Perceived Checkout.com as a more powerful payments tool
Improved efficiency to help customers
Improved efficiency to help customers
Decreased company risk level
Decreased company risk level
Increased accessibility by reducing payment jargon and domain expertise required
Increased accessibility by reducing payment jargon and domain expertise required
Areas of business impact
Areas of business impact
Increased revenue
Increased revenue
Increased attraction for non Enterprise merchants
Increased attraction for non Enterprise merchants
Decreased internal teams time required to assist merchants
Decreased internal teams time required to assist merchants
Increases customer retention rate
Increases customer retention rate
Decreased costs
Decreased costs
Elevating mobile banking for 10,000,000 Aussies
Elevating mobile banking for 10,000,000 Aussies
Elevating mobile banking for 10,000,000 Aussies
Elevating mobile banking for 10,000,000 Aussies
Lead Product Designer — National Australia Bank
Lead Product Designer — National Australia Bank
Impact & Outcomes
Impact & Outcomes
Impact & Outcomes
The renewed mobile banking app enabled customers to interact with a more purposeful and accessible experience. The iOS App Store rating grew from 2.8 to 4.7 stars following the release of the redesign, positioning the National Australia Bank as one of the best mobile banking experiences in Australia.
The renewed mobile banking app enabled customers to interact with a more purposeful and accessible experience. The iOS App Store rating grew from 2.8 to 4.7 stars following the release of the redesign, positioning the National Australia Bank as one of the best mobile banking experiences in Australia.
The renewed mobile banking app enabled customers to interact with a more purposeful and accessible experience. The iOS App Store rating grew from 2.8 to 4.7 stars following the release of the redesign, positioning the National Australia Bank as one of the best mobile banking experiences in Australia.
The renewed mobile banking app enabled customers to interact with a more purposeful and accessible experience. The iOS App Store rating grew from 2.8 to 4.7 stars following the release of the redesign, positioning the National Australia Bank as one of the best mobile banking experiences in Australia.
Taking business insurance from 0 → 1
Taking business insurance
from 0 → 1
Taking business insurance from 0 → 1
Taking business insurance from 0 → 1
Principal Product & Brand Designer
Principal Product & Brand Designer
Impact & Outcomes
Impact & Outcomes
Impact & Outcomes
Aurora evolved from an idea into a tangible, branded and intuitive consumer experience. Working closely with the CEO on every touchpoint from defining a long term vision, all fundraising materials and launching the MVP, Aurora successfully secured two rounds of crucial funding.
Aurora evolved from an idea into a tangible, branded and intuitive consumer experience. Working closely with the CEO on every touchpoint from defining a long term vision, all fundraising materials and launching the MVP, Aurora successfully secured two rounds of crucial funding.
Aurora evolved from an idea into a tangible, branded and intuitive consumer experience. Working closely with the CEO on every touchpoint from defining a long term vision, all fundraising materials and launching the MVP, Aurora successfully secured two rounds of crucial funding.
Aurora evolved from an idea into a tangible, branded and intuitive consumer experience. Working closely with the CEO on every touchpoint from defining a long term vision, all fundraising materials and launching the MVP, Aurora successfully secured two rounds of crucial funding.
